Privacy and legal policy

The Basis on which you are entitled to access directdebtsolutions.co.uk website is set out below:

Changes to this policy

Because we are constantly improving our sites there may be developments in how we use your data - all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.

Data Protection Notice & Privacy Policy. DATA PROTECTION ACT 1998. By clicking 'Compare your options' you hereby confirm that you have read our privacy policy and consent to the details therein.

Data Protection Act 1998

We know how important it is to protect your personal information. Any Personal Information we hold will be subject to the appropriate legal safeguards under the Data Protection Act 1998. We will process your Personal Information in accordance with the terms and for the purposes of this agreement.

You confirm that you have the consent of any third party whose details you may disclose to Blair Endersby to discuss such details and to authorise us and the third parties referred to in the paragraph below to process such details for the purposes of assessing your application.

We work closely with a number of specialist companies that offer a range of financial products; secured loan, re-mortgage, Individual Voluntary Arrangement (IVA), debt management, unsecured loans, car finance, right-to-buy (RTB). We try, where possible, to offer you a number of different options to consider, in order to best resolve your financial situation and you may be contacted by one of these specialist companies, if it appears that from the information you submit to us, they may be able to help you.

We may also disclose personal information about you to the extent required by Law, Court Order, by Government order or decree. Except as described above, we will not disclose your personal information to any third parties without your consent.

We want our customers to benefit from the full range of options we can offer them to help improve their financial situation. Accordingly, in operating this site, as outlined in this privacy policy, we may send data about site visitors through or to other countries, both inside and outside European Economic Area.

Right of Subject Access

We only collect data that is 'personally identifiable' to the extent deemed necessary to serve our legitimate business purposes. We ensure that safeguards are in place for the security and privacy of that information. You have the right to review, correct and delete information from our records, subject to certain conditions. Please contact the Head of Compliance should you have any concerns about any aspect of the information we hold. If at any time you opt out of being updated we will cease all such future disclosure of data. Information held by us will be processed only for purposes for which we have registered under the Data Protection Act. Upon you making a request in writing we will provide you with a copy of the information which we hold concerning you (upon payment of a small fee) .The address to write to is: The Head of Compliance, Blair Endersby, 18-22 Lloyds House, Lloyd Street, Manchester, Lancashire, M2 5BE.

Data privacy and personal details

The personal details which you submit to us (Personal Data) are held by Blair Endersby. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made. By submitting your Personal Data you CONSENT to it being processed by Blair Endersby and its associate and group companies.

For each visitor to our website, our web server automatically recognises no information regarding the domain or e-mail address. We will collect and store the e-mail addresses of those who communicate with us via e-mail or their contact details when submitting an application.

We may use Personal Information for marketing purposes to identify and provide you (by post, telephone, fax, email or SMS text) with details of other similar products services which we, our associated companies, or an approved third party deem could be of interest to you. By submitting your details you will be giving consent for your details to be used in this way. You can tell us if you do not want to receive marketing information from us by writing to the address below. We may record and monitor calls for service quality.

If you use standard e-mail for communication with Blair Endersby, information will not be protected in the same way and you should be aware that we cannot guarantee that it remains confidential whilst in transit.

With respect to cookies: Our website is currently not set-up to use cookies to record past activity at a site.

Our commitment to our customers if you are dissatisfied

Our goal is to give excellent service to all of our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all of our customers' problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. If at any time you are not happy with the service that we have given you, in the first instance, please telephone the business area you usually deal with in order to explain your concerns. If you want to write to us please send your complaint to: Compliance Department, Blair Endersby Limited, Lloyds House, 18 - 22 Lloyd Street, Manchester. M2 5BE. A copy of our Internal Complaints Procedure is also available upon request from the contact details given above. Using our Internal Complaints Procedure will not affect your legal rights. You may ultimately be able to refer your complaint to the Financial Ombudsman Service.

This site is intended for UK residents only unless otherwise stated. We will communicate with you in English.

Website: http://www.directdebtsolutions.co.uk. Blair Endersby Ltd is registered in England and Wales under registration number 06246681. Registered office address, City Wharf, New Bailey Street, Manchester, M3 5ER. Registered under the Data Protection Act 1998. Licensed under the Consumer Credit Act 1974 No. 603990.

Disclaimer: Blair Endersby Ltd does not make any representations or give any warranties, express or implied, about the information provided through this website, including any hypertext links or any other items used either directly or indirectly from directdebtsolutions.co.uk website. Blair Endersby does not accept any responsibility for enabling the reader to link to another website. This privacy policy only covers the Blair Endersby branded websites. Links within this site to external websites are not covered by this policy.

Blair Endersby Ltd shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the information on the Blair Endersby website or hypertext links howsoever arising (expect to the extent required by law).

Speak to a Direct Debt Solutions advisor free on 0800 015 3135 and we'll advise which debt solution would best suit your debt problems or take the Express Debt Test now and find out which solution is best for you.

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