Your direct route to debt help

Don’t struggle with debt, pay what you can afford

Get back in control of your finances with lower debt repayments

Apply for debt help today

Take your first step towards clearing your debts by filling in the form below
  • This field is for validation purposes and should be left unchanged.

No set-up fee+

Simple online application

Get expert debt help

Fill in our simple form
to see if you qualify

Why choose Direct Debt Solutions?

Direct Debt Solutions is a trading style of Baines & Ernst – one of the UK’s leading providers of debt help.

  • No set-up fee+

    We do not charge a set-up fee or other additional up-front costs.

  • Best Debt Solutions Provider 2014

    Baines & Ernst were awarded ‘Best Debt Solutions Provider 2014’ at the Financial Reporter Awards

  • Lower monthly repayments

    An expert debt advisor could negotiate with your lenders to secure a lower repayment for you following a review.* You can even choose whether to pay weekly, fortnightly or monthly.

  • Quick and simple online application

    Applying for debt help online only takes a few minutes – it’s quick, simple, confidential and secure.

  • 94% customer satisfaction

    94% of customers rate our services very good or excellent on

You could clear the following debts

Payday loans

Credit cards

Store cards

Personal loans

Catalogue debts

Bank overdrafts

How it works…

You’re struggling with debts – take action. Apply for debt help today.

 

Lenders will be asked to stop contacting you and deal directly with your Account Manager instead.

 

An expert debt advisor will negotiate a lower repayment for you and request that interest and charges are frozen.

Fees and key info

Money Advice Service – you can get free debt advice from the Money Advice Service – an organisation set up by the Government to offer free and impartial advice to those in debt. Click here for more information.

We DO NOT CHARGE A SET-UP FEE for providing Debt Management Plans. No hidden up-front costs, just a flat rate service fee of £40 a month.

The service fee is INCLUDED in the payment you make every month and is not an additional fee. For example, if you can only afford to pay £100 a month, £40 will be retained and £60 will be distributed to your lenders.

What the fee covers:

  • Drafting of an affordable repayment plan
  • Negotiations with lenders to secure a lower repayment
  • Negotiations to freeze interest and charges
  • Request lenders to stop contacting you and deal directly with your Account Manager
  • Arranging repayment schedule with lenders
  • Appointing a dedicated Account Manager to guide you through the initial stages of a DMP
  • Payment distribution to lenders
  • On-going management of your Debt Management Plan

To learn more about the fee schedule, click here.

Other solutions

If you do not qualify for a Debt Management Plan, there are a number of other solutions that could be more suitable for you. There are fees associated to these services, but we are always honest and up-front about these fees.

Important considerations:

Debts that can be included: only unsecured debts can be included in a debt repayment solution. This means debts that have not been secured against your property. Typical unsecured debts that can be included are credit cards, store cards, personal loans, payday loans, catalogue accounts and bank overdrafts.

Typical types of debt that are excluded from a Plan include mortgage repayments, social funds and crisis loans, hire purchase loans (e.g. car loans), secured loans, utility bills, student loans, child maintenance, TV licence.

When a repayment plan is being arranged for you, all your priority bills will be taken into account to make sure you have enough money to pay for these every month.

Repayments will be based on expenditure guidelines that have been put into place to ensure you can maintain a reasonable standard of living.

Your credit rating:

As you will be repaying debts at a rate lower than what you had originally agreed with lenders, your credit rating will be affected in the medium term.

It is also worth noting that if you have been issued a Default Notice during the period of a debt solution, this will remain on your credit record for six years from the date the Notice was issued.

If you have already struggled to make repayments on time or have missed them altogether, your credit rating may already be affected.

Repayment period:

The time it takes to repay your debts depends on how much you owe and how much you can afford to repay into the Debt Management Plan each month. This will be discussed with you prior to starting a Plan.

It is important to note that when entering into a debt solution, there may be a period of time when lenders do not receive payment while the Plan is being arranged and this could result in you falling into arrears.

Interest and charges:

We can’t guarantee that lenders will freeze interest and charges but an expert debt specialist will negotiate on your behalf and do all they can to stop these charges. If lenders object to this, the Plan length and balance may increase.

Your responsibility:

For any debt solution to be successful, it is essential that you keep up with debt repayments.

How it works

Applying for debt help from Direct Debt Solutions is really easy...

If you’re struggling with debts, follow our simple 3 step process and take your first steps towards a future free from unsecured debts.

STEP 1 – Start your journey with Direct Debt Solutions

Fill in the form at the top of the page to get started. We only need a few details at this stage – so all you need to tell us is:

  • Your name and contact details
  • How much debt you have (a rough estimate is fine)
  • How many companies you owe money to
  • How much you think you can afford to repay every month

STEP 2 – Take control of your financial future

Complete the quick and simple online application pack so that a financial review can be arranged and an action plan can be put in place.

STEP 3 – All arrangements will be taken care of

An expert debt specialist will call you to carry out a full financial review and make sure the details are correct and you’re happy to proceed.

From here, an expert debt specialist will work hard for you – helping to set up your new lower repayment plan with your lenders.

They’ll also request that lenders stop contacting you and deal with your Account Manager directly.

Frequently asked questions

What is a Debt Management Plan?

A Debt Management Plan is a solution that allows you to consolidate unsecured debts into a more affordable monthly repayment plan.

Following a no-obligation financial review, an expert debt advisor will work out what you can realistically afford to pay towards your debts every month and will negotiate with your lenders to secure a lower repayment on your behalf. They will also request that interest and charges are frozen and will take care of all the arrangements for you.

Do lenders always accept reduced offers?

Lenders will be confident that the proposed payment is based on what you can realistically afford to pay towards your debt balances. An expert debt advisor will also request that your lenders freeze interest and charges on your debts, so your debts can only reduce.

Does a Debt Management Plan deal with all of my debts?

A Debt Management Plan can only cover your unsecured debts, such as credit cards, overdrafts, personal loans and catalogue debts.

When assessing your financial situation, suitable allowances will be made to ensure you can afford your priority bills and day-to-day living costs before we calculate how much you can afford to pay towards your unsecured debts.

How long will the Plan take?

A Debt Management Plan is based on what you can afford, so the length of the Plan will depend on the level of debt and how much you can afford to repay each month.

Repaying your debts at a reduced rate will mean that it will take you longer to clear your debts, and if lenders do not freeze interest and charges, the total amount to be repaid could increase. As part of our financial review, you will be provided with an estimate of the plan length.

Is this a loan?

No, this is a solution that allows you to repay your unsecured debts at a rate you can afford without borrowing any more money.

What if my lenders continue to pursue me for payment?

Although it cannot be guaranteed that lenders will stop contacting you completely, the aim is to reduce the contact as much as possible.

While your Plan is being set up, your lenders will be updated and asked to contact your Account Manager instead of you.

Will it affect my credit rating?

If you have already struggled to make repayments on time or have missed them altogether, your credit rating may already be affected.

With a Debt Management Plan your credit rating will be affected in the medium term because you will not be repaying your debts at the rate you originally agreed with your lenders.

It is also worth noting that if you have been issued a default notice during the period of the Debt Management Plan, this will remain on your credit record for six years from the date the notice was issued.

What if my circumstances change?

Because a Debt Management Plan is an informal arrangement, it is easy to change it as your personal circumstances change, and even to replace it with an alternative arrangement if that becomes more appropriate at a later date.

Are other solutions available to me?

There are a number of solutions available that can help people get out of debt such as:

  • Individual Voluntary Arrangements – interest and charges will be frozen and you could write off debt typically at the end of 5 years. Lender contact will stop.
  • Protected Trust Deeds – interest and charges will be frozen and you could write off debt typically at the end of 4 years. Lender contact will stop. Only available to people living in Scotland.
  • Debt Relief Order – if you are on a low income and have few assets you could qualify for a Debt Relief Order and become free from unsecured debts in 12 months.
  • Bankruptcy – if you cannot afford to repay your debts, you could apply for Bankruptcy and become free from unsecured debts in 12 months.

What are your fees?

You will not be charged a set up fee for entering into a Debt Management Plan.

There is a monthly service fee of £40. This is included in the monthly payment you make. The fee covers the ongoing communication with lenders, managing the monthly distribution to lenders and providing professional services to you.

You can view how our fees are determined here.

Useful information

Below are some links that you may find of interest:

Why choose Direct Debt Solutions?

No set-up fees!

There are a number of debt management companies that charge hundreds of pounds in set up fees, but we don’t! All you pay is a monthly service fee of £40 which is INCLUDED in the payment you make.

Simple online applications

We offer a quick, simple and secure online application process – and as the majority of your application is done online, we can keep our costs low and avoid charging a set-up fee.

The Debt Management Plan is built around you

To make the Debt Management Plan as affordable as possible for you, an expert debt specialist will negotiate a lower debt repayment on your behalf and request that interest and charges are frozen. You can even choose how you want to make payments – weekly, fortnightly or monthly!

About us

Direct Debt Solutions is a trading style of Baines & Ernst - the company responsible for providing debt help services.

Established since 1996, Baines & Ernst has helped over 170,000 people escape the pressures of debt by providing expert help, affordable debt repayment solutions and reliable support.

Accreditations

Baines & Ernst is a proud member of the Debt Managers Standards Association (DEMSA) and follow their Trading Standards Institute (TSI) approved Code of Practice to ensure their customers receive the highest standards of service at all times.

Baines & Ernst is Authorised and Regulated by the Financial Conduct Authority (FCA).